Customer Care
How to Get Help !

Safe Teen Driving Club provides Customer Care by phone and email.  You can reach our Customer Care Professionals Monday through Friday 8:30AM to 5PM Eastern. After hours we'll alert our staff to your call and return it as quickly as possible.

Phone: 866-930-TEEN (8336) Extension 102
Email: CustomerCare@SafeTeenDrivingClub.org

The following material answers some of the questions most frequently asked of our Customer Care staff.

Using this Web Site

In order to get the greatest benefit from this site, your computer must have cookies enabled. You can enable cookies by adjusting the settings in your web browser. Please see the help information below:

To enable cookies support when using Internet Explorer 6.0, complete the following steps:

Launch Internet Explorer
Click on "Tools" on the menu at the top
Click on "Internet Options"
Click on the "Privacy" tab
Click on the "Advanced" button
Select "Override automatic cookie handling"
Select "Always allow session cookies"

To enable cookies support when using Mozilla Firefox 1.0.4, complete the following steps:

Launch Firefox
Click on "Tools" on the menu at the top
Click on "Options"
Click on the "Privacy" icon on the left column
Click on "Cookies"
Select "Allow sites to set cookies"
Click "OK"

Note that cookies are stored only on your computer's hard drive, and are not used to transmit your personal information. If you have concerns about enabling cookies, please feel free to review our Privacy Policy.

What Do I Get When I Join the Club?

You are welcome to browse the site without registering and Joining the Club. However to get access to all the resources on the site, we encourage you to Join the Club. You can do that by clicking the Register link at the top-right of any page. Once you register, you can Log In and begin enjoying the entire array of services provided to members.

• Once registered, you can visit the My Account area - just click that link at the top of any page. There you can choose your preferences, enter your contact information and change your password.
• By visiting the Newsletter page you can download archived editions or the latest newsletter. You can choose to receive newsletters as they are published, either via email or in hard copy by US Mail.
• Community Forums allow you to particpate with other parents, educators, teens and professionals. Read, write, discuss, debate and learn from others who are participants in the Safe Teen Driving Club forums. Have a question? Want to share an experience? Need to ask for an expert opinion? You're invited to explore! The Club Forum connects people everywhere who are concerned about protecting teen drivers.
• As a member of the Club you now have access to extraordinary products and services to help you safeguard your teen driver.
• As a member of the Club, you may be eligible to participate in one of our Partner Programs. These are designed for individuals and businesses that support the idea of improving teen driving safety.  To receive information on these programs, please visit the Contact Us page to request a program overview.

Questions About Order Processing

My credit or debit card is not being accepted when I try to place an order.

We accept VISA, MasterCard, Discover and American Express credit cards, as well as VISA and MasterCard debit cards. When you enter your order please be sure that...

• Be sure that your billing address (which may be different from your home or shipping address) is the address used by your bank for billing.
• Your card is registered with a bank in the USA or Canada.
• You are entering your card number, address and other information correctly.
• If you are sure you are entering address and card information correctly, and your card is not being accepted, you may wish to contact your bank or credit card company. Or, you may want to try using a different card.

I placed an order. When will it be delivered?

Orders are confirmed to you by email when you submit them, and are shipped to you within five business days in most cases.

• If you have ordered the Motor Vehicle Legal Plan your confirmation email will contain New Member information that allows you to get legal assistance immediately upon receipt.
• If you have ordered the Roadside Emergency Assistance Plan you will receive New Member information within five business days by email, and New Member printed material by US Mail shortly thereafter.
• Orders for How's My Driving? and any of our GPS vehicle tracking and reporting products are shipped to you within approximately five business days.
• Most orders are shipped by courier (DHL, Fedex, UPS) ground.

Technical Support

Technical Support on GPS vehicle tracking and monitoring products is available through Customer Care at 866-930-TEEN (8336) Extension 102 from 8:30AM to 5PM Eastern time, Monday through Friday.

Questions about GPS Tracking and Vehicle Location Products

I am not sure which GPS tracking, vehicle locator or vehicle reporting product is best for me.

We deliver three different products that you can use to monitor and manage the driving behavior of your teens.

• How's My Driving? - This places a bumper sticker on your teen's vehicle with a toll free number that other motorists can call to file a driving report. This 12-month monitoring service relies on other drivers to report on what they perceive to be either favorable or unfavorable driving behavior. This monitoring and reporting program will not "catch" every occasion of risky driving behavior, simply because you are relying on other drivers to make reports: some risky driving may take place when no other drivers are present to observe or make a report. Yet, experience has shown that this simple reporting mechanism has reduced accident rates by over 50 percent among commercial vehicle fleets. It is reasonable to expect that if a motorist sees risky driving, and has a quick, simple way to file a report -- that may will. Further, having a bumper sticker that invites other motorists to make reports can have a powerful deterrent effect in young drivers who might otherwise engage in risky driving practices. As one teen said, "I never know when someone might call my parents about my driving. So I try to drive more carefully."

• The Vehicle Reporter is a passive GPS monitoring device that can record weeks of driving history. By transferring that history to your PC, you can quickly see where the vehicle has been driven, at what speeds and a what times. The key to using the Reporter effectively lies with speaking to your teen and explaining that you are monitoring his or her driving. We recommend that you do not install it covertly in the vehicle. When your child understands that you are montoring them because you care about their safety and their day-to-day driving behavior, you can expect to have far greater cooperation from your teen. The Vehicle Reporter also provides a deterrent effect, by placing teens on notice that their behavior needs to meet the guidelines you have established for them. The Vehicle Reporter, because it is a passive device, requires no special installation and no monthly monitoring fees.

• The Vehicle Tracker is an active GPS monitoring device. That means that it will proactively "phone home" when certain agreed-upon driving limits are violated. The Tracker also lets you view and monitor driving history dating back several weeks. If you are looking for "real time" notification to your email or cell phone that driving limits have been exceeded, the Vehicle Tracker gives you those alerts. The Vehicle Tracker communicates with you via the cellular network, and therefore carries a 12-month monitoring fee of $29.99  and a one-time activation fee.

You will find a comparative chart that outlines the features and benefits of each monitoring, reporting and vehicle tracking service here. If after reviewing that information you would like still more detail, please visit the Product Detail pages for each product, or contact a Customer Care Representative.